Effective Date: 22nd December 2022

This Privacy Policy outlines how VitusCare Medlife Private Limited ("we," "us," or "our") collects, uses, discloses, and protects the personal information of individuals ("users" or "you") who visit our website and use our dialysis services. We are committed to safeguarding your privacy and ensuring the security of your personal information. By accessing our website or using our services, you consent to the terms of this Privacy Policy.

Consent to this Policy:

You are advised to carefully read this Privacy Policy before using or availing any of VitusCare’s services. You acknowledge that this Privacy Policy is a part of the terms of use of this website and you unconditionally agree that becoming a user of the website signifies your
(i) assent to this Privacy Policy, and
(ii) consent to VitusCare using, collecting, processing and/or disclosing your Personal Information in the manner and for the purposes set out in this Privacy Policy.

a. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, gender, contact details (including email address, phone number, and address), date of birth, medical information, and insurance details.
b. Usage Data: We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages viewed. We may also collect information about your interaction with our website, such as the date and time of access, the duration of your visit, and the actions you take on our site.
c. Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your browsing experience and collect information about your preferences. You can control the use of cookies through your browser settings.

Retention of Personal Information:

VitusCare retains Personal Information for as long as necessary for the use of its products and/or services or to provide access to and use of the website, or for other essential purposes such as complying with its legal and contractual obligations, resolving disputes, enforcing the agreements and as long as processing and retaining your Personal Information is necessary for the purposes provided in the present Privacy Policy, because these needs may vary for different data types and purposes, actual retention periods can vary significantly.

Storage of Personal Information

Personal Data collected under this Privacy Policy is hosted on servers located in India. VitusCare uses third party data centres and cloud services to securely store your Personal Information and to minimise the possibility of Personal Information loss. The relevant security safeguards as required by applicable laws are adhered to while storing your Personal Information.

Use of Information:

a. Provide Services: We use the collected information to provide our dialysis services to you, including scheduling appointments, delivering personalized care, and facilitating communication between you and our healthcare professionals.
b. Improve and Customize Services: We analyze the information to understand user preferences and customize your experience.
c. Communication: We may use your contact information to send you service-related communications, updates, appointment reminders, and promotional materials. You can opt-out of marketing communications at any time.
d. Compliance and Legal Obligations: We may use personal information to comply with applicable laws, regulations, legal processes, and enforce our terms of service

Information Sharing and Disclosure:

Service Providers: We may share personal information with trusted third-party service providers who assist us in delivering our services, such as IT support, payment processing, and analytics. These service providers are contractually bound to protect your information and use it solely for the purposes we specify.

Data Security:

We implement reasonable security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure.

Children's Privacy:

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Third-Party Links:

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

Changes to the Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated Privacy Policy on our website. Your continued use of our website and services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

Contact Us

As mentioned above, your Personal Information is required for providing you goods and services and for the purposes mentioned in ‘Use of Information’. In the event you wish to withdraw your consent for the collection, use, sharing, processing, disclosure etc. of your Personal Information, you may opt out by giving us clear intimation in writing by post at the below address.

VitusCare Medlife Private Limited
Suncity Success Towers, Unit No. 123
Sector 65, Gurgaon, Haryana – 122018

Upon receipt of your written communication as above, after evaluation of your request, we will endeavour to contact you. If you opt out of sharing your Personal Information, Vituscare will not be able to continue providing its services to you and will notify you of the same.
By agreeing to this Privacy Policy, you agree and acknowledge that until any such notification, we will be entitled to use your Personal Information in accordance with this Privacy Policy. You also agree and acknowledge, that your opting out will be without prejudice to any legal or other obligation regarding storing of all or any part of data.
Further, in the event you wish to correct or update your Personal Information collected by us, you shall submit such request to Vituscare in writing by post at the address given above.
a. Legal Requirements: We may disclose personal information if required to do so by law, or if we believe that such disclosure is necessary to protect our rights, comply with a legal obligation, or respond to lawful requests.
b. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.